STYLE – FACEBOOK RESPONSE SPEED
How should I answer for the 100th time the question “how much does it cost?” which was made in the same publication and while the price is displayed in a prominent position? Do I answer in a friendly or serious way, in a detailed way or succinctly?
Obviously the answer style will be different between a hair salon and a shipping conference organizer. In terms of speed, the general rule is that the faster a customer responds, the more likely you are to win.
But we can not ignore the fact that there are cases where a quick response can be perceived as a lack of prestige and seriousness. Obviously there are questions that require a reasonable amount of research to answer.
In any case, we enter the position of your customer. From the moment he enters the process of sending a question, we have to give the answer that will completely cover him and will arouse his interest to visit your corporate Facebook page again and again. The way we answer should arouse interest and attention and should not leave questions to the person who asked the question.
CityConsulting has the knowledge and experience to give you the right answers at the right time, respecting above all the identity of your business. We have the experience and the ability to adapt your communication style to the style and style of Facebook. Clever, understandable texts with nice pictures and corresponding answers. Emoticons (which especially the female audience) really like that give emotion and image to any text.
The clear strategy we have devised from the beginning helps to achieve an organized publishing plan and to create different content for each category of users. So our answers, both in style and frequency will be appropriate to reach even better the audience you want.
